Frequently Asked Questions

 
How long do the chocolates keep and how do I store them?
To enjoy at its best, chocolate should be kept dry, cool (below 18oC/64oF) and airtight. Iain Burnett's chocolates are made from fresh, natural ingredients and best before dates vary.  As a guide all items will be dispatched with a Best Before date of at least 2 weeks, noting that delivery times vary depending on destination.  If this is not sufficient for you, please Contact Us and we will be happy to help. The Velvet Truffle Range must be refrigerated, as stated on the packaging.

If the delivery has been requested in warm weather (over 20oC, it is at your own risk) then the chocolates may arrive a little soft.  We then recommend removing the outer packaging and immediately wrapping the boxes (for example with cling-film) and refrigerating for a few hours.  Before eating them, allow them to come to room temperature over at least 2 hours before removing the cling film.  Any chocolates that have become warm should be eaten as soon as possible to be enjoyed at their best.  

Please see here fore more information about Delivery.

 
What is the Return policy?
Return advice is available at Returns.
 
Where can I find information about ingredients, allergies and restricted diets?
Every product description has a “Dietary” Tab which contains information about that product. To help narrow your specific needs, use the filters on the left of the screen.  If you have any questions please do not hesitate to Contact Us.
 
Advice for Diabetics
For those who need to avoid sugar in their diet, it may be helpful to know that the 100% bar contains no sugar but all other products do contain natural sugar. For example 70% Dark Chocolate contains 30g of sugar per 100g, and the Milk contains about 50g of sugar per 100g. http://www.diabetes.co.uk/food/diabetes-and-chocolate.html
 
Which are the award winning chocolates & which are the most popular?
When choosing a gift it can be useful to know which of Iain's chocolates are acclaimed by experts in the Food and Drink industry.  See the Awards page for information, and look for award logos displayed on some product images. 
 
What does the % marked on Chocolate mean?
Pure chocolate products must indicate the percentage of cocoa solids they contain.  This assures the consumer of the proportion by weight of the product which comes from the cocoa bean.  Higher percentages do not necessarily indicate an increase in bitterness as some cocoas are naturally sweeter than others.  A chocolate made with 40% poor quality cocoa can be very bitter and a premium chocolate made with a 60% cocoa can be sweet and fruity.
 
How are the chocolates decorated?
Some of the chocolates have embossed patterns which are produced by hand using textured sheets while the chocolate is still molten.  Other chocolates are decorated with intricate coloured cocoa butter designs which are applied with cocoa butter painted acetate sheets onto the freshly enrobed chocolates.  Of course the decoration is edible!
 
How do I know the flavours in my chocolate box?
A menu booklet is provided inside every box from 9 chocolates upwards to help you.  Click here for details.
 
Is the chocolate fairly traded or organic?
Iain has been scrupulous in ensuring that his source of cocoa is indeed fairly traded.  Exceptional flavour and texture is his priority.  There is currently no suitable premium quality couverture available which is certified Organic or certified Fairtrade.

Gourmet chocolates, luxury gifts & exceptional seasonal ranges