Frequently Asked Questions

How long do they keep and how to store?
To enjoy at its best, chocolate should be kept dry, cool (below 20oC/68oF) and airtight. Iain Burnett's chocolates are made from fresh, natural ingredients and timings vary.  As a guide all our products will be dispatched with a Best Before date of at least 2 weeks, noting that delivery times vary depending on destination.  If this is not sufficient for you, please Contact Us and we will be happy to help. The Velvet Truffle Range must be refrigerated, as stated on the packaging.

If the delivery has been requested in warm weather (over 20oC) then the chocolates may arrive a little soft and we recommend removing the outer packaging and immediately wrapping the boxes (such as in cling-film) and refrigerating for a few hours. On removing them from the fridge allow them to come up to room temperature over at least 2 hours before removing the cling film.  Any chocolates that have become warm should be eaten as soon as possible to be enjoyed at their best.

Delivery Information
Please see Delivery.
Where can I find information about ingredients, allergies and restricted diets?
Every product description has a “Dietary” Tab which contains information about that product. To help narrow your specific needs, use the filters on the left of the screen.  If you have any questions please do not hesitate to Contact Us.
Advice for Diabetics
For those who need to avoid sugar in their diet, it may be helpful to know that the 100% bar contains no sugar but all other products do contain natural sugar. For example 70% Dark Chocolate contains 30g of sugar per 100g, and the Milk contains about 50g of sugar per 100g. http://www.diabetes.co.uk/food/diabetes-and-chocolate.html
What is the Return policy?
Return advice is available at Returns.
Which are the award winning chocolates & which are the most popular?
When choosing a gift it can be useful to know which of Iain's chocolates are acclaimed by experts in the Food and Drink industry and which are favourites of our customers.  Information is available in the Awards page and an Award logo is displayed on product images. Gold icons on each product page indicate Award winners and favourites (top 10% of products).
What does the % marked on Chocolate mean?
Pure chocolate products must indicate the percentage of cocoa solids.  This assures the consumer the proportion by weight of the product which comes from the cocoa bean.  Higher percentages do not necessarily indicate the same level of bitterness as some cocoas are naturally sweeter than others.  A chocolate made with 40% poor quality cocoa can be very bitter and a premium chocolate made with a 60% cocoa can be sweet and fruity.
How are the chocolates decorated?
Some of the chocolates have patterns which are produced by hand-embossing the molten chocolate. The intricate coloured designs are applied by transferring cocoa butter and food colouring onto the enrobed chocolates while they are still warm. Of course the decoration is edible!
How do I know the flavours?
An attractive and informative menu booklet is provided inside every box (9 box upwards) to help you appreciate the flavours of each chocolate type. Click here for details.
Is the chocolate fairly traded or organic?
Iain has been scrupulous to ensure that his source of cocoa is indeed fairly traded.  Exceptional flavour and texture is our priority.  There is currently no suitable premium quality couverture available which is certified Organic or certified Fairtrade.

Gourmet chocolates, luxury gifts & exceptional seasonal ranges