Privacy Policy

How we Protect Your Privacy

Iain Burnett Highland Chocolatier is committed to protecting your security and privacy and take our responsibility regarding customer information seriously. We are responsible for our own website here at www.HighlandChocolatier.com rather than a reliance on links or sites at other addresses.

We fully comply at all times with the applicable legislation. We use a Digital Security Certificate, and online financial transactions take place within the encrypted environment of the WorldPay service.  We also keep your information confidential and only hold it for as long as is legitimate and appropriate. Our internal procedures cover the storage, access and disclosure of your information.

How we Use Information

By using our website and/or providing personal information you are indicating your consent to this policy and our obtaining and holding personal information from you, use and/or transfer of the personal information that is provided by or obtained from you in accordance with this policy. When you order or enquire about our products we need to know your and the recipient name, address, email address, phone number and, if ordering, your credit card number and expiry date. We use this to process your registration and process any orders you may make. The relevant information is then used by us and our agents to organise delivery, provide you with statements and communicate with you regarding your account and the provision of our service.

The personal information that is provided by or obtained from you is used and/or held by us for the following purposes:

  • to communicate with you in accordance with this policy
  • to inform you of new features and promotions on HighlandChocolatier.com
  • to offer our own services and products suited to you
  • to enhance your experience of the website by identifying your personal preferences

The personal information that is provided by or obtained from you may only be transferred to the relevant authorities to the extent necessary or appropriate to comply with applicable laws or as may be required in legal proceedings.

By using session variables and tracking visitors to our website we will obtain general information about those visitors.   Information would include, for example, the number of visitors, the pages visited and for how long, how often visitors return to our website, etc.  We may also aggregate such information with certain of the personal information provided by or obtained from visitors to enable us to analyse or categorise visitors and their preferences.  Such general or aggregated information may be held or used by us:

  • for our own research or marketing purposes
  • to create a better overall experience for our users
  • to ensure a more efficient service for our users

Such general or aggregated information may also be transferred to potential advertisers on this website.   Information will not be transferred to any third party in a format from which you might be personally identified unless this business is sold or aggregated and therefore transferred to our consultant or new owner.  Third parties to whom information or general or aggregated information about visitors to this website is transferred may be situated outside the European Economic Area.

Cookies

We use cookies to obtain information about your activities and visits to this website.  This enables us to provide a more personalised service to you and also to obtain information about visitors to our website generally.  Your browser will probably automatically accept our cookies unless you alter its settings to prevent it.  If you do not receive our cookies the speed and ease of use of this website may be adversely affected.

For full details of the cookies used on this site, click here.

Unsubscribe or Data Request

If you wish to unsubscribe from our mailing lists, see or delete the data we hold for you, or raise a query, please contact us.

We reserve the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the Policy on your first order or use of the website following the alterations.

Gourmet chocolates, luxury gifts & exceptional seasonal ranges